Shipping policy

Thank you for shopping with CHOXENDREAMZ (CXDZ). This Shipping Policy outlines how orders are processed, shipped, and delivered.


⸻


Order Processing


All orders are processed within 1–5 business days after payment has been successfully received.


During periods of high demand, product launches, holidays, or limited-edition releases, processing times may be extended. Customers will be notified of significant delays when possible.


Orders are not processed on weekends or federal holidays.


⸻


Shipping Rates


Shipping rates are calculated at checkout based on:


  • Order weight
  • Package dimensions
  • Shipping destination
  • Selected shipping method


Any applicable taxes, duties, or customs fees are not included unless otherwise stated.


⸻


Domestic Shipping


CHOXENDREAMZ currently ships throughout the United States.


Estimated delivery times:


  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days
  • Express Shipping: 1–2 business days


Delivery estimates are not guaranteed and may vary depending on carrier performance.


⸻


International Shipping


International shipping may be available to select countries.


Customers are responsible for:


  • Customs duties
  • Import taxes
  • VAT charges
  • Additional government fees


CHOXENDREAMZ is not responsible for customs delays or fees imposed by local authorities.


⸻


Order Tracking


Once an order ships, customers will receive a tracking number via email.


Tracking information may take up to 48 hours to update after shipment confirmation.


⸻


Incorrect Shipping Information


Customers are responsible for providing accurate shipping information.


If an incorrect address is entered:


  • Contact us immediately.
  • We cannot guarantee changes after an order enters processing.
  • Additional shipping charges may apply for address corrections or reshipment.


CHOXENDREAMZ is not responsible for packages delivered to incorrect addresses provided by the customer.


⸻


Lost, Stolen, or Damaged Packages


Once a package has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.


CHOXENDREAMZ is not liable for:


  • Lost packages
  • Stolen packages
  • Delayed deliveries
  • Carrier-related issues


Customers experiencing delivery problems should first contact the carrier directly using their tracking information.


If a package arrives damaged, customers should contact us within 7 days of delivery and provide:


  • Order number
  • Photos of the damaged item(s)
  • Photos of the shipping packaging


We will review claims on a case-by-case basis.


⸻


Delivery Delays


Shipping delays may occur due to:


  • Weather conditions
  • Carrier disruptions
  • Customs inspections
  • High-volume shipping periods
  • Events beyond our reasonable control


CHOXENDREAMZ is not responsible for delays caused by third-party shipping providers.


⸻


Refused or Unclaimed Packages


If a package is refused, abandoned, or returned to sender:


  • Original shipping charges are non-refundable.
  • Return shipping fees may be deducted from any eligible refund.
  • Reshipment fees may apply.


⸻


Limited Edition & Pre-Order Products


Items sold as:


  • Pre-orders
  • Limited releases
  • Made-to-order products


may require additional production time.


Estimated shipping dates will be listed on the product page at the time of purchase.


⸻


Contact Information


CHOXENDREAMZ (CXDZ)

Email: Choxendreamzcdxz@gmail.com

Website: [Your Website]

Business Hours: Monday–Friday, 9:00 AM–5:00 PM CST


By placing an order with CHOXENDREAMZ, customers acknowledge and agree to this Shipping Policy.